u77u77 Privacy Policy

1. Data Controller

The data controller responsible for the personal information collected through the u77u77 platform is u77u77, operating the website at https://u77u77.onl. Any questions, requests, or complaints regarding the processing of your personal data may be directed to our support team at [email protected]. We aim to respond to all data-related enquiries within five (5) business days (Bangladesh Standard Time, UTC+6).

2. Personal Data We Collect

u77u77 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. The categories of data we collect are set out below.

Information you provide directly:

• Registration data: Full name, date of birth, email address, mobile phone number, and preferred currency (BDT).
• Identity verification (KYC) data: Government-issued photo ID (National Identity Card, passport, or driving licence), proof of address (utility bill or bank statement), and where required, a selfie for biometric verification.
• Payment data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account details, and card details processed via our encrypted third-party payment gateway. Raw card numbers are never stored by u77u77.
• Communications data: The content of any messages you send to our support team via live chat or email, including any attachments you provide.
• Responsible gaming data: Self-exclusion requests, deposit limit preferences, time-out settings, and any disclosures you make about problem gambling.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal history, and click-stream data.
• Cookie and tracking data: See Section 8 (Cookies) for full details.

3. How We Use Your Personal Data

u77u77 processes your personal data only for the purposes described below and only on the basis of a lawful processing ground:

Purpose	Lawful Basis
Creating and managing your Account	Contract performance
Processing deposits and withdrawals	Contract performance
Verifying your identity (KYC)	Legal obligation
Detecting and preventing fraud	Legitimate interest
Responsible gaming monitoring	Legal obligation / Legitimate interest
Customer support communications	Contract performance
Sending promotional offers (opt-in only)	Consent
Platform analytics and improvement	Legitimate interest
Compliance with legal obligations	Legal obligation

u77u77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where such processing is necessary for fraud prevention or responsible gaming interventions, in which case you may request human review by contacting support.

4. Sharing Your Personal Data

u77u77 does not sell your personal data. We share data only in the following limited and controlled circumstances:

• Payment processors: We share necessary transaction data (name, amount, wallet/account reference) with payment partners such as bKash, Nagad, Rocket, and Upay, and with card gateway providers, solely to process your transactions.
• Game software providers: When you play a game, session data (session token, wager amounts) is passed to the relevant game provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to facilitate gameplay. These providers do not receive your full personal profile.
• Identity verification services: Where automated KYC is performed, document images may be shared with a vetted third-party verification provider under a strict data processing agreement.
• Legal and regulatory authorities: u77u77 may disclose personal data to law enforcement or regulatory bodies where required by applicable law, a court order, or to protect the rights, property, or safety of u77u77, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or asset sale involving u77u77, personal data held by the platform may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our written instructions.

5. Data Retention

u77u77 retains your personal data for as long as your account is active and for a defined period thereafter, as required by operational necessity and applicable legal obligations. The general retention periods are as follows:

• Account and registration data: Retained for the duration of the account and for five (5) years following permanent account closure.
• KYC and identity documents: Retained for five (5) years from the date of verification, in line with standard anti-money laundering (AML) obligations.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the last communication in a support thread.
• Marketing consent records: Retained for three (3) years from the date of consent, or until consent is withdrawn, whichever is earlier.
• Server and access logs: Retained for ninety (90) days for security monitoring purposes.

Following the expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.

6. Your Data Rights

As a player on the u77u77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and a description of your request.

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to pause processing of your data in certain circumstances, for example while a rectification request is being considered.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.

We will respond to all valid data rights requests within thirty (30) calendar days. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

7. Security Measures

u77u77 implements a layered security architecture to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption on all data transmissions between client and server.
• Bcrypt hashing for all stored passwords; plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
• Regular independent security audits and penetration testing of the platform infrastructure.
• Two-factor authentication (2FA) available to all players for enhanced account protection.
• Automated fraud detection systems that monitor for unusual access patterns and suspicious transaction activity in real time.

While u77u77 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect your account has been compromised, contact support immediately.

8. Cookies & Tracking Technologies

u77u77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and prevent fraud. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, notification preferences, and last-visited game categories to provide a more personalised experience.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the platform (pages visited, session length, error frequency). This data helps us improve the platform experience. No personally identifiable information is included in analytics reports.
• Fraud Prevention Cookies: Store a device fingerprint to help identify suspicious login attempts, account takeovers, or multi-accounting behaviour across sessions.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent core platform functions from operating correctly. Persistent cookies set by u77u77 expire after a maximum of twelve (12) months from the date they are set.

9. Minors & Age Restriction

The u77u77 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If we discover or are informed that a person under 21 has registered an account, we will immediately close the account, return any real-money balance (less bonuses), and delete all associated personal data in accordance with our retention schedule.

Parents and guardians who believe a minor may have accessed u77u77 should contact us immediately at [email protected] so that we can take prompt action.

10. Changes to This Privacy Policy

u77u77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will post the revised Policy on this page with an updated effective date and, where required, notify active account holders by email or in-platform notification.

Your continued use of the u77u77 platform after a revised Policy has been posted constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease use of the platform and may request account closure by contacting support.

11. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the u77u77 data team. Our support team is available 24 hours a day, seven days a week, including during public holidays such as Eid, Pohela Boishakh, and Victory Day (16 December).

Contact email (plain text — not a link): [email protected]

Please include "Privacy Enquiry" in the subject line of your message so that it is routed to the appropriate team. All privacy-related correspondence is handled in strict confidence. We aim to provide a substantive initial response within five (5) business days (Bangladesh Standard Time, UTC+6).